Client Support

Six Degrees Studio is dedicated to providing quick and easy access to full-time online technical support.

If you are an existing client but do not have an account please fill out the following form to get started. Once you complete the signup form you should receive an email with a link to activate your account. Please click on the link in this email to verify and help log/track your issues.

New Client Signup

Already Have An Account?

Once you have a validated account. Login using the form to the right to gain access to the Support Ticketing System. If you are already logged in click the 'technical support' link above to start using our support tools.

What Happens Next?

You can begin by filling out the general inquiry form below, and we will start troubleshooting your issue within 24 hours. We usually need anywhere between 24 – 72 hours for troubleshooting and resolution. Some issues may require more in-depth research and therefore take longer to resolve effectively. If the issue requires one of our programmers to fix, we will escalate the issue to our Support Team and you may be contacted by another member of our team best suited to resolve you problem.

What Information Should I Provide?

We’ll contact you using the email address provided. Please provide us with as much detail as possible, including browser/version you are using to view your site and information on exactly what you are experiencing, including website page link(s).

Please be sure to clear your cache and do a hard refresh after contacting us, or you may not see our changes to the affected pages(s).